FAQ - (almost) All You Wanted to ask us :) – Sampson

FAQ - (almost) All You Wanted to ask us :)

FAQ - Frequently Asked Questions

On this page, you will find the answers to some of the most commonly asked questions about our service and our products. If there are any questions you have that are unanswered, feel free to write to us, and we will do our best to provide you with all the information you need. Click here to send us a message.

What is the difference between 14k solid gold and gold filled?

Gold, as a precious metal, is mined and processed as pure gold or 24 karats. While this is the most valuable form of the metal, 24k gold is very soft, easily damaged and can be misshaped. Most all jewelry made from gold is an alloy made of gold and other metals, usually silver, copper, and zinc. The number of karats is the relative amount of pure gold in the alloy. We find that 14k gold provides the best quality items at a competitive price. If you are interested in higher purity gold, feel free to contact us for a custom order. 

As opposed to 14k solid gold, which is a mixture of pure gold with other metals, gold filled is a base metal, usually brass or copper, with a solid layer of gold mechanically bonded on top of it. This process has a more substantial amount of gold attached to the base metal in comparison to gold plated jewelry. As such, gold filled wears, looks and lasts like solid gold. Our gold filled jewelry offers the same look and shine of 14k solid gold, but at a more affordable price.    

What do the gauge and hoop sizes mean?

The gauge and size are the dimensions of the materials used for the jewelry we produce. The gauge refers to the thickness of the metal wire used. The higher the number is, the thinner the wire is and vice versa. The size refers to the inner diameter of the item. It does not include the item itself.

Here is our size chart for easy reference.

How long will it take my order to arrive?

We make our jewelry by hand and to order. We do our utmost to fulfill all orders within 1-2 business days from the time we receive them. Although we are located in Israel, many items are stored and delivered from our logistic center in the NY, USA.  Custom made jewelry items are shipped from Israel. Most international deliveries arrive at our customers within 10-14 business days.  However, it may vary according to your mail carrier, the country, and the time of year. We aim to get your orders to you as quickly as possible.

Jewelery Type  Processing Time Delivery Time
Catalog Items 2-3 Days 5-14 Days
Personlized Name Necklaces 7-10 Days 7-14 Days from Shipping
Other Personlized Jewelry 3-7 days 7-14 Days from Shipping

How should I care for my jewelry?

Our jewelry is handcrafted by us with detail to design and quality. To enjoy your jewelry, we recommend the following:

  1. Shower with your jewelry on, or wash it with soap and water after you wear it.
  2. When you are not wearing your jewelry, store it in a closed ziplock bag, keeping your jewelry nice and shiny.
  3. Store your jewelry in a box, preventing your jewelry from being scratched or bent out of shape.
  4. Avoid spraying perfume or hairspray directly onto your jewelry.
  5. Do not wear your jewelry while cleaning with harsh chemicals or when coloring your hair.

    What should I do if I react to the metal?

    Some things can cause your skin to react to gold or silver jewelry.
    Primarily, it is essential to make sure you do not have an allergy to either of these metals.
    Second, you can be 100% confident our jewelry is nickel free. We work exclusively with certified suppliers, and we are continually looking for ways to improve even further the quality of the products we provide.
    Third, it is not uncommon for small amounts of copper to be mixed into the alloy in 14k solid gold, the base metal in gold filled materials, and in 925 sterling silver. Some people may have a higher pH level in their skin or may sweat more where the jewelry contacts the skin. Both of these issues can cause the copper to oxidize leaving a greenish mark where you wear your jewelry.
    We suggest removing your jewelry and polishing it. Afterward, wash the relevant area thoroughly with soap and water and wait for the reaction to disappear. If the response appears again, you may want to consider applying a protective coating to your jewelry, such as clear nail polish or consult your healthcare provider if the reaction persists.

    What if I am unhappy with my product?

    We want our customers to feel confident with their purchase. If for any reason you are not satisfied with your product, please contact us.  Please refer our return and exchange policy listed next to each item.